Ace Hardware’s CEO and President John Venhuizen joins this week’s episode to share his company’s story of successfully reinventing itself to fight against ever-increasing competition from big box stores. With more than 4,800 stores locally owned and operated across the globe, it’s wasn’t an easy job. The secret? An irrational commitment and pursuit of amazing customer service and a whole lot of excellent leadership, culture and community along the way. Whether your company is big or small, you’re going to want to listen to this conversation.